Kotak FASTag Customer Care: Kotak Mahindra Bank provides a FASTag to customers who use their services and want to save on convenience and time.
The Kotak Mahindra Bank FASTag is an electronic tag with a unique number you can use for your car, van, or other four-wheel vehicles. It is used for payment at toll gates, parking lots, and parking garages.
The FASTag makes it easy to pay without carrying cash or worrying about the money in your wallet getting stolen. You can also use the FASTag as an alternative way of paying at stores that accept it as a form of payment.
Also visit: Best Way to Check my Kotak Account Balance 2022
What is FASTag?
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly while the vehicle is in motion. FASTag (RFID Tag) is affixed on the vehicle’s windscreen, enabling a customer to make toll payments directly from the account linked to FASTag.
FASTag offers the convenience of cashless payment along with benefits like – savings on fuel and time, as the customer does not has to stop at the toll plaza.
Benefits of FASTag
There are many advantages of Kotak FASTag Customer Care. Some of them are given below.
- Auto Recharge: You can set Auto-Recharge on Kotak FASTag wallet. You have to link your Kotak Bank Account to your FASTag wallet.
- Kotak MB app: Kotak provides an app to its users by which you can view FASTag details and Recharge by clicking on the FASTag icon.
- Web Portal: FASTag web portal gives you easy access to all your FASTag details. To access your wallet online, you have to do portal login.
- FASTag Online Recharge: You can recharge your wallet from anywhere. There are many options for making online payments, like the Kotak MB app, UPI, BillPay, and FASTag Portal.
- Cashless Payment: You don’t need to carry cash or worry about collecting the exact change from the toll plaza.
- SMS Alerts: You can get SMS Alerts from FASTag, by which you can stay updated with your account balance and get SMS on every toll transaction.
- Faster and Cheaper Transit: Auto debit feature of the FASTag account save fuel and time. This feature enables speedier transit through toll plazas.
How to apply for FASTag?
Here are the steps to apply to get Kotak FASTag Customer Care. There are two different ways. If you are a new customer, you must follow some extra steps.
How to Apply for Kotak FASTag for New Customers
- Visit: www.kotak.com/fastag
- Click on Apply now & select Personal Vehicle and proceed to start the registration.
- Enter your Mobile Number & OTP received on your mobile no.
- Enter your KYC details: Name, DOB, PAN. Validate your PAN.
- Enter your Address details. Select Address/ID Proof and enter the number.
- Enter your Vehicle Number
- Verify your details and make the payment via UPI/ DC/CC/Net Banking to complete registration.
How to Apply for Kotak FASTag for Existing Customers
- Visit: www.kotak.com/fastag
- Click on Apply now & select Personal Vehicle, and proceed to start registration.
- Enter your Customer Relationship Number
- Generate & Input OTP received on your registered mobile number.
- Enter your Vehicle Number
- Verify your details and make payment via UPI/ DC/CC/Net Banking to complete registration.
Kotak FASTag Customer Care
You can get the answer to your queries. Feel free to contact on below-given Customer Care Services:
Kotak FASTag Customer Care Number
- 1800 3006 9090: (toll-free) (Car / Jeep / Van) Purple Color Tag for Vehicle class 4 (VC4).
- 1860 266 6888: If you have a Car, Jeep, or Van, please call on this no. 1860 266 6888 (Local call charges applicable)
- 7406575500: If you want to know your Kotak NETC FASTag Wallet balance, give a missed call on 7406575500.
Kotak FASTag Customer Care Email
You can also contact them by email. Only you have to visit fastag.support@kotak.com.
Kotak Helpline Number: 1033
The company has launched a 1033 helpline number for addressing Kotak NETC FASTag complaints at the toll plaza level.
You can dial 1033 from your Mobile/Landline for the following issues:
- I stopped at the plaza for Tag blocklist reasons even though Tag is not blocked.
- Plaza is not able to read the Tag
- Plaza is not accepting FASTag
- Plaza is not supporting monthly pass issuance
- And other issues for FASTag
Kotak FASTag Online Portal
Kotak FASTag Customer Care
Kotak FASTag provides an online portal to its customers. You can now easily take control of your FASTag wallet at https://fastag.kotak.com/.
If you have any complaints, you can address them through the ‘Complaints’ tab on the left corner of your dashboard.
How do I recharge my Kotak FASTag?
Your FASTag prepaid wallet will need to be recharged periodically to make e-toll payments. Just like any other e-payment wallet, you will be able to perform a FASTag wallet recharge in a few simple steps using the below options:-
Kotak MobileBanking App
Best way is using Kotak FASTag App
Follow the given steps:
- Log in to Kotak Mobile Banking App
- Click on the FASTag icon in Cards or Pay & Transfer section. Your current FASTag Balance, Linked vehicles with Status, and 10 Recent Transactions can be seen.
- Click on Recharge Now. Enter the Amount or Select from the Pre-sets
- Select the Account to Debit. Click on the Recharge button.
On a successful transaction, the wallet Balance will get updated immediately.
UPI
Recharge your FASTag wallet via UPI apps like BHIM / Google Pay / PhonePe etc.
Auto-Recharge
You can set Auto-Recharge on your Kotak FASTag wallet. Money will be debited from the linked Kotak Bank Account. Click here to know more.
Kotak NETC FASTag Portal
Recharge your FASTag wallet by logging into the FASTag Customer Portal https://fastag.kotak.com/
- Login with your registered mobile number as your user id
- Click on ‘Recharge’ present on the left side of the screen.
- Enter the Amount you want to recharge & select the desired payment method – Debit/Credit Card, Net Banking, or UPI (Receive Money)
- Click on Proceed to pay. Once complete, you will be redirected to the dashboard to see the new available balance.
- On a successful transaction, the Amount will immediately reflect in the wallet.
BillPay (BBPS)
Recharge your FASTag wallet by visiting BillPay/Recharge section in Kotak Mobile Banking App or Kotak Net Banking or on any Other Websites/apps with BillPay features like Google Pay, Paytm, PhonePe, etc.
Frequently Asked Question
How can I close my Kotak FASTag account?
You can call our customer care number on 1800 419 6606 to block your FASTag account.
How can I change my mobile number in Kotak FASTag?
Please write to us at fastag.support@kotak.com by attaching a valid KYC document with a duly filled and signed FASTag Maintainanence Form.
Can FASTag be transferred?
FASTag is vehicle specific and, once affixed, cannot be transferred. When you sell your car, you can close your FASTag account related to that vehicle.
Can I remove FASTag from the car?
The Ministry of Road Transport officials stated that the FASTag must be removed from the vehicle after the road accident because if the car is damaged, there is a high probability that the front glass has also sustained damage. In such a situation, it is better to remove the FASTag.
How can I get a refund from Kotak FASTag?
You can report incorrect deductions through the FASTag Customer Portal. Log in to the Kotak FASTag portal at https://fastag.kotak.com/ > Go to Complaint Tab > Select Transaction Related Complaint. Disputed Amounts of up to Rs. 1,000 will be refunded within two working days.
What do you do with FASTag after selling a car?
If you have sold or transferred your vehicle, you should get the FASTag deactivated/closed immediately, as the Toll payment will continue to be deducted from the source account to which the FASTag is linked.
How can I check my FASTag mobile number?
Call Customer Care- To check your FASTag balance, you can give a missed call at the toll-free number- +91-8884333331, which is available 24*7. As soon as you provide a missed call from your registered mobile number, you will receive a notification stating your current FASTag balance on your mobile phone.
